Refund Policy

Eligibility and deadline

You may request an unconditional full refund of your most recent membership charge at any time before the current paid billing period ends. The request must reach us while that paid period is still active.

This policy applies to every membership plan we offer. It is separate from cancellation: you may cancel at any time before the next renewal. Cancellation stops future automatic charges but does not shorten the current paid period.

Coin purchases

Coin packs are one-time purchases and do not renew. Once the correct number of coins has been credited, the purchase is final and non-refundable, except where required by law or where the payment was duplicated or the purchased coins were not delivered.

If coins do not arrive after payment confirmation, we will verify the transaction and either credit the missing coins or issue a full refund. If the same purchase is charged more than once, we will refund the verified duplicate charge in full.

Email [email protected] within 7 calendar days of the charge. Include your Story Huei UID, PayPal transaction ID, transaction date and amount, and state whether the coins were not received or the charge was duplicated. Please do not spend coins from a disputed transaction while it is under review.

How to request a membership refund

Email [email protected] with your Story Huei UID and the PayPal transaction information for the charge. No public or anonymous refund form is offered, so we can verify the account and protect it from misuse.

The request must reach us before the current paid membership period ends. We process eligible membership and coin-purchase requests within 48 hours. We may ask for additional PayPal details if the transaction cannot be matched safely.

What happens after a refund

We refund the full amount of the most recent charge. Once the payment provider confirms the refund, access for the current membership period ends, coins granted for that period are reversed, and future automatic renewal is stopped.

If stopping automatic renewal is temporarily unsuccessful after the money has already been refunded, support is alerted and retries the cancellation. The completed refund is never hidden or reversed in our records.